How Do I Place An Order?
Our Home menu page has a list of all our store pages. Simply click on the category you wish to view and add items to your cart. You can also use our search bar at the top of the page if you know our style names or want to search for something across the whole website. Search results will post products but also forum posts in case there is more information. If you are ordering a custom item, use our contact form to place an order and an invoice will be drawn up for you to pay from.
Payment and Shipping
All Payments are processed through Paypal for orders placed online. We accept all major credit cards as forms of payment. All orders are shipped directly to our customers. We can take phone orders as well if you are having trouble placing your order online. We do not allow pick-ups. When we ship your order a tracking number will be attached to your order. You will be emailed your tracking number and progress as well you can log-in on your account to see your purchases, reward points, and track shipments.
Order Processing
Because of the volume of orders, we receive it usually takes us between 1-2 days to ship an order that is a stock item such as wigs. We sometimes will ship on a weekend if we are available, but most orders are shipped Monday-Friday. We reserve evenings and weekends for family. Custom items like clothing can take up to 90 days depending on our booking schedule to create something. This includes time to select materials and get them in, create design patterns and create the item. Note that we receive a lot of orders, so our lead times account for handling all the requests and orders that come in. Some items may be simple and fast to create but there may be people waiting ahead of your order. We ask that our customers are patient and are welcome to check on the status of their order and place in line at any time.